Indie Girl
I'm pretty disappointed with the Indian brand motorcycle... I think it is lacking in quality... just a couple of things to mention.. the chrome around the starter button is coming off ... my heated grips stopped working ., fuel gauge is unreliable . ( dicky) ... I feel for a so to speak high end bike ... very poor ... not many k's not very old .. I would take it back to the dealership in the city but they wanted nothing to do with my bike once I insisted on getting my frame checked for cracked after an accident.. didn't want to do the insurance work ...very hurt and disappointed by the whole Indian thing ( over rated ) they look nice .. as far as the rest 🤔😭
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V-Twin
Indie Girl wrote:
I'm pretty disappointed with the Indian brand motorcycle... I think it is lacking in quality... just a couple of things to mention.. the chrome around the starter button is coming off ... my heated grips stopped working ., fuel gauge is unreliable . ( dicky) ... I feel for a so to speak high end bike ... very poor ... not many k's not very old .. I would take it back to the dealership in the city but they wanted nothing to do with my bike once I insisted on getting my frame checked for cracked after an accident.. didn't want to do the insurance work ...very hurt and disappointed by the whole Indian thing ( over rated ) they look nice .. as far as the rest 🤔😭
Hey Indie,

I had a similar experience with my Vintage.  My fuel gauge reads between full and about 20% less, after filling up and petrol covering the inner plate.  Apparently, in my case, it is the sender unit (part of the fuel pump).  My heated grips died on our trip to Tassie, but that was still covered by the warranty and replaced.

I'm sure the city store will gladly take a look, but they are short staffed (most tech jumped ship after the Polaris announcement) so not sure if they can book you in before the store closes down.  Even if your bike is out of warranty, considering the cost of our bikes, they might come to the party.  The ACCC consumer guarantee does factor in the cost of goods to determine the length of the warranty.  For example, Apple products are generally more expensive than some other brands - so their official warranty is 12 months but unofficially, they cover you for a minimum of 2 years.  In some cases, if the buyer didn't contribute to the fault, they'll cover you for a longer period (I had my laptop battery replaced nearly 3 years after the original purchase).  Exactly as you have stated in this thread, consumers expect $40,000 motorcycles to last longer and have better quality than say $10,000 motorcycles.  So things like your heated grips and fuel gauge should be addressed out of warranty on a premium motorcycle.  It is worth bringing to the dealer's attention, they can only say no.

Sorry to hear you are disappointed in any case.
Let's be kind to one another.
Melbourne, Victoria
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Dr.Shifty
I had a weird thing with my fuel gauge where it would suddenly decide to drop to about half whatever it was showing, and then a few minutes come back up to normal again. I spoke to the service guy when I was booking in for a service and he came out to look. I switched the bike on and thirty seconds later it did its thing, dropped down and then rose up again, so he immediately ordered a new sender unit for it. It was lucky that it did it when he was watching, and the bike was still in warranty at the time. It's been no trouble since then, but I always use the trip meter each time I fill as the riding range isn't all that good and I don't think these gauges are very accurate anyway.
Cheers, Kim.

From Woodrising (no, nobody else has heard of it either)
Rides a Springfield Dark Horse
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1854cc
As an old habit and because my other bike, like most bikes, fuel gauge is crap always zero the trip meter when filling up.
I know my other bike can do 330k til dead stop, don't know exactly what my Roadmaster can do but 300k as a minimum I would expect.
So I use my trip meter as my fuel gauge, much more reliable.
I am also disapoited with the Quality.  It took the Brisbane store almost 3 years to finally replace the creased fender chrome strips.  They kept putting it off telling me that a better product is coming, which never happened. Could it be that they were hoping that I just go away if they put me off long enough 🤔 Final nail in the coffin was to charge me $231 labor to change tyres 🥴🤬
Won't be missing that store when they close shop.
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BigTone
Gracie, pop down and see Johnny at Antique in Cheltenham.. I'm sure he'll look after you...
Cheers,
Tony
St. Kilda  Victoria
IMRG: 20380071
Current Ride: 2020 Dark Horse Challenger 
Previous Ride: 2015 Roadmaster
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Indie Girl
Thanks for all your comments.  I will try ask Melbourne dealership..  let u know how I go . I think it will be very poor it they don't replace them , after all it's their faulty products,  they all should be recalled and replaced that's the right thing to do in my eyes . Yes big Tone ... I would like to see Jonny ,but he told the tyre guy here in Rosebud to charge me at least  $200 $250  plus to plug a tyre, which Rick charges 90 bucks ..
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BigTone
Indie Girl wrote:
Thanks for all your comments.  I will try ask Melbourne dealership..  let u know how I go . I think it will be very poor it they don't replace them , after all it's their faulty products,  they all should be recalled and replaced that's the right thing to do in my eyes . Yes big Tone ... I would like to see Jonny ,but he told the tyre guy here in Rosebud to charge me at least  $200 $250  plus to plug a tyre, which Rick charges 90 bucks ..

Really? Might have to check both sides of the story...🙄 I'd be very surprised if Jonny told someone that...

Cheers,
Tony
St. Kilda  Victoria
IMRG: 20380071
Current Ride: 2020 Dark Horse Challenger 
Previous Ride: 2015 Roadmaster
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Indie Girl
Yep I didn't  lie big Tone , that's what was said to me .. he only charged me $160...but was said that he should be changing me nothing under $200 $250 ... Indian .. as I thought are not coming to the party .. ware n tare..
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Croc
Hey guys, I can understand that tyre price.  I have looked at other options for Indian servicing here in Perth but I did have an interesting thing happen regards a tyre.  I'd ripped out my tyre valve (sigh, check your valve stem BEFORE you put on fancy caps) & looked to get it fixed at a local (mainly HD) service centre.  They point blank refused to change any tyre on my Chief due to the process of doing the job (keep in mind, they mainly do HD but service a lot of other bike brands without any prejudice).  Luckily (?) it was my Harley that had the stuffed tyre.  Did make me think though...
I'm Not Completely Useless . .
I Can Be Used As A Bad Example!

Kwinana W.A.

Ulysses   #48275
IMRG      #100932
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1854cc
Croc wrote:
Hey guys, I can understand that tyre price.  I have looked at other options for Indian servicing here in Perth but I did have an interesting thing happen regards a tyre.  I'd ripped out my tyre valve (sigh, check your valve stem BEFORE you put on fancy caps) & looked to get it fixed at a local (mainly HD) service centre.  They point blank refused to change any tyre on my Chief due to the process of doing the job (keep in mind, they mainly do HD but service a lot of other bike brands without any prejudice).  Luckily (?) it was my Harley that had the stuffed tyre.  Did make me think though...

If you are suggesting that my $231 is reasonble then I have to ask you what hourly rate do you consider resonable???
I left the shop at 2.30pm for a wander and came back at 4pm and the blke was done.  So max 1.5h to change the 2 tyres on my RM, and I am sure it was more like 1h.  There are no parts listed, nor should there be, so thay makes it an hourly rate of $231!!!  In my books that is unresonable.
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Croc
I see my communication skills are indeed lacking. ðŸ˜Ž I didn't mean that I agreed with the pricing, I reckon that's more than a tad high!  I was trying to get across how reticent some independent bike shops are with doing some basic stuff on a bigger Indian.  I shudder to think what they Would have charged if they agreed to change my tyre.
I've run across shops (due to being in remote locations) that have ripped off people for doing work, especially if you brought your own parts in for them to use.  Not happy puppies, I think they feel they lose money in the situation due to them not charging you for the part.  Gotta love the free economy living eh? ðŸ˜
I'm Not Completely Useless . .
I Can Be Used As A Bad Example!

Kwinana W.A.

Ulysses   #48275
IMRG      #100932
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Wideone
My Chieftain turned up with a dodgy windscreen switch. It was replaced under warranty no questions asked. 
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Indie Girl
I will speak to Roman today and see what he thinks .
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Indie Girl
Just spoke with Rick from All American motorcycle . as always there to offer good sound advice and an idea man .. Rick said that he will sort it out . The city store is closing up and I know that the care factor is zero there .. really there is no wonder why they are running at a lost and closing 
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Dr.Shifty
Considering that All American is 1,000 kms from me, it's surprising that I get things done there but I sometimes do. I've always received good service from Rick and there are times when I've phoned him for info that the local dealer can't give me.
Cheers, Kim.

From Woodrising (no, nobody else has heard of it either)
Rides a Springfield Dark Horse
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lobo
Hi Indie Girl,
You have nothing on me & my Scout! watch this space for the full story once I get it back out of the workshop & sold.
Anyone looking for a silver scout under 16000 km? 
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Indie Girl
Hi lobo, Doesn't sound good .. poor you 
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CheiftainOz
Glad I'm not the only one. I could list a few things already mentioned but yeah a premium bike should be better than Indian has produced. atm I'm having electrical problems that are getting worse 🙁
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V-Twin
CheiftainOz wrote:
I'm having electrical problems that are getting worse 🙁
Are you able to share with us, what your bike is doing?  Someone else may have experienced the same issue and know how to fix it, maybe.
Let's be kind to one another.
Melbourne, Victoria
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CheiftainOz
V-Twin wrote:
Are you able to share with us, what your bike is doing?  Someone else may have experienced the same issue and know how to fix it, maybe.


Well, I bought it brand new but as the dealer pointed out to me it had 10kms on the odometer and he said he couldn't explain why. Then there were what I think are the usual gremlins - sometimes takes minutes for the music to turn on, but that seems to have disappeared over time. What hasn't gone away - and it's happened since the bike was new - is the dash turns into a blurred red mess - utterly unreadable at times like the worst scratched phone screen you could imagine, that happens from time to time to this day. Then the dash started giving false readings i.e. average speed 160kmh (now while I reach that speed and more, obviously there's no way I could average it), Also the indictors were coming on by themselves and I couldn't turn them off, the only thing that worked sometimes was holding in the button - this particular problem seems to have been resolved by being exceptionally careful when washing the bike not to get any water near that control panel. Lately the false readings have increased with tyre pressure all over the place and often one or both tyres are showing as unreadable - this is after enough time on the road (minutes) to make an accurate reading. Also, the bike has begun shutting down electronically, either sometime overnight or simply when I have turned the bike off for petrol or shopping etc. I get back to the bike and the clock is reading 12:00. Sometimes when I start the bike it suddenly goes dead then fires up again - combination of engine and electrics. This happens multiple times a day.
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Croc
Geez!  I can understand your disappointment.  Condolences my man, you'd think that the company could do something about it.
You can't even sell it, as it is, in all conscience!  It all sounds like a computer based problem, one of the hazards of buying any sort of
"modern" vehicle.  I can work around old school problems & home computer hassles but when it comes to vehicles & computer workings
I'm lost.  I hope you can get it sorted.
I'm Not Completely Useless . .
I Can Be Used As A Bad Example!

Kwinana W.A.

Ulysses   #48275
IMRG      #100932
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CheiftainOz
Croc wrote:
you'd think that the company could do something about it.


So far, any enquires I've made through the dealer to the American parent company have been met with silence - although they did replace the heated grips under warranty - they failed after only a few month's use (I forgot to mention that before).
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faceonahead
CheiftainOz wrote:


So far, any enquires I've made through the dealer to the American parent company have been met with silence - although they did replace the heated grips under warranty - they failed after only a few month's use (I forgot to mention that before).
go to consumer affairs in your state, state the bike is unsafe due to blinkers, speed etc and that you are getting nowhere and that it is not a standard an average consumer would expect from Indian or a comparable premium brand.  They should contact Polaris and sort it.  If they dont let me know, and we can discuss next steps
2020 Challenger Dark Horse, stage 1 pipes and air and a stack of minor mostly cosmetic mods
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Croc
I think that is excellent advice there Face.  Chieftain, the bike is a major problem on the road for you, Face's recommendation to go to consumer affairs is not only good but may be the best avenue to go down now.  Hope it works out, keep us advised.  Good Luck brother!
I'm Not Completely Useless . .
I Can Be Used As A Bad Example!

Kwinana W.A.

Ulysses   #48275
IMRG      #100932
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CheiftainOz
faceonahead wrote:
go to consumer affairs in your state, state the bike is unsafe due to blinkers, speed etc and that you are getting nowhere and that it is not a standard an average consumer would expect from Indian or a comparable premium brand.  They should contact Polaris and sort it.  If they dont let me know, and we can discuss next steps


Thanks for that. I might just need your help. I did some checking and found some emails I send to the service division (with photos) back when the bike was still under warranty. I've just got off the phone to the local dealer to book the bike in for a service and the safety recall. I mentioned all the issues and explained what I was intending to do - he suggested before I did that, if I liked he would do some checking and find the old emails (I gave him the dates) and he would contact Polaris for me as he said they were usually "pretty good" in this type of situation. I know service and apparel part of the business has been taken over by new people and the local dealer has an excellent reputation here (I checked before I bought a new bike) so I'm happy to go down this route for now. Of course I'll let you all know what transpires and any advice would be appreciated.

One other thing I forgot to mention - 2nd gear crunches like a 25 year old bike, like the gears just aren't in sync.
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