Croc Show full post »
Dr.Shifty
Here's something that might or might not be relevant.

I bought a used Subaru Outback two years ago and the fob (actually both fobs) acted strangely from the day of the sale. The car dealer just said 'those fobs behave differently'. Total BS as my previous Outback fob worked normally. I went to the Subaru service place and the guy at the counter said, 'Your fob has a broken battery contact, happens all the time. It will be $30 to fix.'

I asked him how he was so sure without seeing it. He asked for the fob, got a little screwdriver from a pen jar on his desk, took the back off and showed me the contact. 'See that? It breaks away from the circuit board and causes intermittent problems. We get one a week like this. Mostly it's because parents give the keys to kids to play with and they get dropped.' My car had been the Mum's kid-ferry so that made sense. "We just solder the connector back onto the circuit board better than it was when new, total fix.'

I had him fix both fobs, no problem after that.

It's sound a bit far-fetched that both your fobs have a similar problem, but perhaps it's worth seeing if the battery contacts are loose inside.
Cheers, Kim.

From Woodrising (no, nobody else has heard of it either)
Rides a Springfield Dark Horse
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V-Twin
Hey Croc,

Sorry to year about the fob issue mate.  Intermittent issues are the worst. 

Another question. You don’t keep your fob within 3m of your motorcycle, do you?  If you do, the fob battery can deplete rather quickly but if further away and the bike and fob is not constantly ‘talking’, your fob battery should last a minimum of 6 months... probably more like a year (depending on the brand/quality of the battery).

As I understand it, every fob sends out a unique serial number.  In step 2 above, the workshop tech hooks up a laptop to your bike and using a software known as ‘Digital Wrench’ type in your fob serial number as the ‘authorised’ fob for the bike.  Sometimes, just deleting everything inside the authorised list of fobs and re-typing the serial number can make them work.

If that fails straight away or sometime down the track, they will replace your fobs.  Then add those serial numbers to the bike and remove the old serial numbers.  After that, big ticket items need to be replaced.  I would say the VCM - there are two computers onboard our bikes.  That will be about $1,000 to Polaris with labour (retail price would be closer to $2k).  The dealer may drag their feet here so stay on top of it mate.

If that doesn’t fix it, more components need replacing... all the way until a new wiring harness.  The key is, once the dealer replaces the fob and reprogram, don’t accept another round of reprogramming.  You know that’s not going to stick.  Insist of replacing other hardware.  And, ask them you want to see what has been replaced and state as such on the invoice (with zero $ on it)... you need to keep the paperwork.  You never know when you might need them.

Good luck!
Let's be kind to one another.
Melbourne, Victoria
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Croc
Hey there Dr Shifty.  Yep, I hear what you say.  I am pretty sure that the both my fobs have been dropped at some time, but I would hope that the dealer would have checked that.  I know I have perused the innards looking for anything that looked broken (I stress "perused", haven't played with anything, just looked.)  It could well be that something was missed, but, as you say, it would be pretty unlucky to have damaged both of them to that extent.  Thanks for the input, it all helps.
I'm Not Completely Useless . .
I Can Be Used As A Bad Example!

Kwinana W.A.

Ulysses   #48275
IMRG      #100932
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Croc
V-Twin, good ideas.  I have made it a point to make sure the fobs have been out of range of bike when it is parked up.  Wasn't sure of the range but tested various locations in my abodes to ensure there was no connectivity (via the bike readout) from where the fobs etc were kept.
I have explained most of this to the Perth Dealer (and Rick, the dealer in Darwin) but will go over it with them again on Monday.  They should be doing a reboot of the fob/system at the very least, but as this has been done (for both fobs) at least once before I'm not holding my breath.
I've put up with replacing lots of batteries,but that hasn't always worked & has proved to be a temporary fix.  Now that I have a dealer relatively close to where I live, I will be pushing for a proper fix to be made.
(and, hey, they are giving me a loaner!  Might get to check out another Indian!)  OH, trust me, dealt with bike dealers over the years, I keep EVERYTHING in the way of receipts/emails.  Them thar dealers can be slippery critters sometimes!  (not that Indian has done me any wrong thus far) ðŸ™‚
I'm Not Completely Useless . .
I Can Be Used As A Bad Example!

Kwinana W.A.

Ulysses   #48275
IMRG      #100932
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Croc
Well, hopefully all sorted now.  The dealer in Perth was great.  They got right onto the problem as soon as i got there (which meant I didn't get a loaner, oh well.)  It turns out that the bike is fully functioning, the problem was with BOTH the fobs.  They were stuffed.  Dealer couldn't explain why, he had seen a couple of fobs go bad but not two for the same bike.  He gave me the choice of paying for labour or paying for the fob, neat considering the difference was about &250!!  (mind you, I was waiting about an hour & got too interested in some of the goodies in the shop.  I ended walking out of the shop a few dollars lighter ðŸ™‚ 😉  The new fob is a different style to the others & I am assured that my problems are now over.  I will wait & see how it goes, still not a fan of fobs as you may imaging.  The guys in the Perth dealership were great, as is Rick in Darwin.
I've had way better experiences with Indian Dealers compared to other name companies over the last number of years.

He did mention that a few things could cause fob problems like I had (from his experience with customers).
1.  dropping into water.  Kinda obvious, but he did say that rain etc wouldn't do it,you have to drown the fob.
2.  breaking the fob, as in undue damage.
3.  trying to activate the alarm with an older style fob.  It can be done but it can also cause the fob to deactivate from the bike.
     (by older style, I mean fobs without an actual dedicated alarm button)

I hadn't broken or drowned the fob but I had tried the alarm function once.  He didn't seem to think that was the problem though.
(apparently, it is only after prolonged use that this MAY happen)

So, got me a fancy new fob, bike is supposed to be cool now & it didn't cost me much (apart from the shopping I did in the dealership).
 Still, interesting that two fobs both failed in the same manner.  Neither had any apparent problems they could see. ðŸ™„
I'm Not Completely Useless . .
I Can Be Used As A Bad Example!

Kwinana W.A.

Ulysses   #48275
IMRG      #100932
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Dr.Shifty
I'm glad it's up and running OK at last. And I hope it stays that way.

I don't like it much when they say things go bad but they don't know why. I'm too much of a fixer-upper to leave things in that state.

I remember once seeing a washing machine store about our washing machine not working. He asked the symptoms, I told him, he said, 'There's a circuit board that goes bad. If you don't mind lifting the control face off you can unplug the board and bring it in and we can exchange it. So I did that, paid him the exchange price and that was it.

Some time later the same thing happened again. So I pulled out the board and checked it and found a power transistor had overheated. I went to the electronic store and between the counter guy and me we got a replacement transistor with a higher power/temp rating. I soldered it in and there was no more problem.

The first guy knew the problem and kept fixing the replacement boards so they'd burn out again, but never told his customers what the real problem was.
Cheers, Kim.

From Woodrising (no, nobody else has heard of it either)
Rides a Springfield Dark Horse
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Croc
I hear you oh good Dr!  I have been playing the fobs game for a year or more now & am hoping the proof will be in the pudding.  But, I am not holding my breath, let's see how it pans out.  Fingers crossed, I hope this is the last of my electrically enhanced problems!
(anyhoo, got a neat shirt now!)
I'm Not Completely Useless . .
I Can Be Used As A Bad Example!

Kwinana W.A.

Ulysses   #48275
IMRG      #100932
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