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Poddy
So have an issue with my 2020 Roadmaster Darkhorse info system so off to the “new” dandy dealer two weeks ago and ask about getting my bike fixed and ask by some kid “did you buy it here” to which I said no and he said you need to take it back to where you bought it and walked off , amazing product standing by the new guys guess I upgraded at the right time and with the right product 
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Kappy
Poddy wrote:
So have an issue with my 2020 Roadmaster Darkhorse info system so off to the “new” dandy dealer two weeks ago and ask about getting my bike fixed and ask by some kid “did you buy it here” to which I said no and he said you need to take it back to where you bought it and walked off , amazing product standing by the new guys guess I upgraded at the right time and with the right product 

Needs to be put straight, warranty is covered by any dealer, still some teething problems that will get sorted, its early day, but an experience like that would leave you gobsmacked.

When I sold cars a while back the DP would take warranty work from whoever, its money for jam.

Shoot of an email to Head Office, they will want to know this stuff.
Kappy

Growing Older is inevitable, Growing up is Optional.

BK AUS 1 68223
IMRG AU 101125

Current ride/s
2017 Indian Roadmaster-Willow Green/Ivory--Wicked Willow
Stage 3 BB 116
Freedom Racing slip on and Indian Fishtails.
Lots of Leather.
2000 ST1100 - AnaSTasia
Past rides irrelevant. except Suzuki RG500
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Croc
Sounds like the kid was "having a bad day".
Kappy is completely correct, warranty issues are supposed to be rectified by any authorised dealer
regardless of where the customer purchased the ride.  I also agree with Kappy, send off some sort of
message to Indian but I'd also have a word with whoever is running said "new dandy" dealership &
let them know how customer service is going.  (wouldn't hurt to drop the fact that a whole lot of people
are aware of it now via this forum etc)
Hope it goes well, thankfully Dealers don't affect how your bike choices are made.... hm....
I'm Not Completely Useless . .
I Can Be Used As A Bad Example!

Kwinana W.A.

Ulysses   #48275
IMRG      #100932
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Kappy
If sending off an email, be accurate and polite , they want to know how things.

I have been communicating with someone in Indian and theyre open to comments, not just whinges.

Surprise what you get with honey. 
Kappy

Growing Older is inevitable, Growing up is Optional.

BK AUS 1 68223
IMRG AU 101125

Current ride/s
2017 Indian Roadmaster-Willow Green/Ivory--Wicked Willow
Stage 3 BB 116
Freedom Racing slip on and Indian Fishtails.
Lots of Leather.
2000 ST1100 - AnaSTasia
Past rides irrelevant. except Suzuki RG500
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Biggles
Yes, I’ve been in contact with a person high up in Polaris. And while they did listen. The proof will be in the pudding. 
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Biggles
I told Crete Carson, manager at Keilor, about your experience. He sent me this reply
Billy so you’re commenting for comments sake. If your friend who had this experience with Dandenong could contact me, I’ll get it sorted. I’ll not need anything further from yourself as you’re only interested in sharing your opinion. You’re more than welcome too but it’s not a valid use of my time. I’ll just just bid you a good day, cheers.
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Croc
OUCH! Biggles, I think your pudding proof is a bit hot!
For some reason, the term "Don't kill the messenger" is coming to mind.
Still, if it can get sorted.....
I'm Not Completely Useless . .
I Can Be Used As A Bad Example!

Kwinana W.A.

Ulysses   #48275
IMRG      #100932
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Biggles
Yep good luck with dealing with this guy on any problems. 
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Croc
Hey, at least you tried & the thought was good.  Maybe he was just having a bad day.. ðŸ˜Ž
I'm Not Completely Useless . .
I Can Be Used As A Bad Example!

Kwinana W.A.

Ulysses   #48275
IMRG      #100932
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Biggles
Seems to be a common theme going on there. 
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JuanPoop
I am having a bad day . . . . . .

aka - John
2017 Springfield - grey / burgundy
Northern Beaches - Sydney
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V-Twin
JuanPoop wrote:
I am having a bad day . . . . . .
Why are you having a bad day JP?
Let's be kind to one another.
Melbourne, Victoria
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Croc
Yeah JP, it's bad enough hearing about someone having a bad day, let alone Having a Bad Day!
Gods, I'm having a bad day now....  Sheesh, best get another hole in my head (oh, wait, that's happening anyway!)

😋
I'm Not Completely Useless . .
I Can Be Used As A Bad Example!

Kwinana W.A.

Ulysses   #48275
IMRG      #100932
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