kmoulds
I just reveived an email announcing that Motorcycle Holdings Limited (whoever they are) will be commencing franchise dealerships in Brisbane, Gold Coast, 2 in Sydney and 2 in Melbourne by mid 2020.

"Earlier this year, we announced our intention to move to a solely independent network of Indian Motorcycle dealers in Australia during 2020, a change from the current network structure of both company-owned and independent dealers. The transition away from company-owned dealerships in Melbourne, Sydney, Brisbane and Perth in favor of a fully-independent network will provide Indian Motorcycle with the opportunity to significantly expand its dealer network to provide customers with greater access to Indian Motorcycle across Australia.

We are pleased to announce that we have entered into an agreement with MotorCycle Holdings Limited (ASX: MTO) to retail the Indian Motorcycle brand through six of their existing dealerships in Queensland, New South Wales and Victoria, vastly increasing the network coverage and support offered by the Indian Motorcycle brand.

MotorCycle Holdings will represent the Indian Motorcycle brand in Brisbane, Gold Coast, two locations in Melbourne and two locations in Sydney. All locations are anticipated to be operational by mid-2020, a transition that will see a smooth supply and service for existing and new Indian Motorcycle customers as each company-owned Indian Motorcycle dealership closes.

The expansion of our dealership network and moving out of the central city locations will give our customers greater and easier access to our dealerships nationwide and provide more than one location in each of the state capitals, providing more options for our customers.

We have very high standards when it comes to how and where the Indian Motorcycle brand is represented and the level of service our dealerships offer our customers. We will be working with MotorCycle Holdings to leverage both company’s vast retail experience to provide our customers with the exceptional customer service and premium dealership experience that you’ve come to expect from an Indian Motorcycle dealership. Each dealership will have a full fleet of new and demo Indian Motorcycles, sell parts, apparel and accessories and be a factory-trained Indian Motorcycle workshop for all your needs.

There will also be plenty of familiar faces for customers in the MotorCycle Holdings Indian dealerships, with Polaris and MotorCycle Holdings working together in an effort to keep staff from the current company-owned dealerships working with the Indian Motorcycle brand under the new network structure.

IMRG will continue to be a strong focus for us moving forward, working with the new dealerships to deliver more events and rides in more locations, providing our customers with a bigger and more supportive riding community.

Indian Motorcycle will also be making an announcement in the near future regarding the plans for its dealer network in Perth.


Indian Motorcycle will be represented by MotorCycle Holdings dealerships in the following locations:

Springwood, Queensland

Nerang, Queensland

Penrith, New South Wales

Auburn, New South Wales

Keilor East, Victoria

Dandenong, Victoria


Further details regarding the launch of these new dealerships will be announced once confirmed.


If you have any questions, please feel free to call our
Indian Motorcycle Australia Customer Service Centre on 0460775949 for a chat
or contact us via email at riders@indianmotorcycle.com

Thanks for riding with us.

The team at Indian Motorcycle Australia & New Zealand"


Here is the link to the announcment FYI.

https://mailchi.mp/indianmotorcycle.com/an-important-message-to-our-customers-576389?e=403a6d9260

Time will tell.

Cheers Kym - Sydney - NSW
2016 custom painted red & black Indian Springfield
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Nooscout
Hey kmoulds.
Your post  raised a great concern for me. It has prompted me to write to Indian Motorcycles. I have copied the email content below with my personal details deleted.



Hello Indian Motorcycle,
I read your recent bulletin with great interest. I am a current June 2015 (first shipment) Indian Scout owner (from Brisbane Indian) and have covered 66,000km during this time.
I have recently relocated to Mission Beach Qld. Some 1600km north of Brisbane
When I considered purchasing my Scout I lived in Noosa Heads Qld. (150km from Brisbane). 
 
I questioned where I would take my Scout for servicing. I was advised the first service would need to be done by the selling dealership, but the subsequent servicing could be carried out at any Polaris dealership as they would have the necessary equipment and diagnostic requirements.
 
Up until the 40000km service I chose to stay with the Brisbane Dealership for servicing. 
 
Since that time I have been carrying out servicing myself, as I had lost confidence in the Service Dept at Brisbane. This was because they had no idea that the fuel filter in the tank was scheduled for that service.
I found out when I asked if they had one in stock before I made the booking for the service. 
 
If the Service Dept is not familiar with the necessities of what is required to service my motorcycle I decided I would no longer use them and carry out my own servicing.
I had also approached a Polaris dealer about parts an servicing and they advised they were actually prohibited from supplying Indian parts and performing Indian servicing.
 
My question to you is. Where are the dealerships north of Brisbane? Where is the extensive dealership network you are perpetrating? Do I and any other Indian owner outside a Capital city area still to be left in limbo? How does this give any potential Indian owner the confidence to own an Indian if they want to travel without backup nationwide Service?



 
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JuanPoop
Nooscout wrote:
Hey kmoulds.
Your post  raised a great concern for me. It has prompted me to write to Indian Motorcycles. I have copied the email content below ...
 


Good on ya Nooscout.

It will be very interesting to see if you get a response ... and if you do ... what that response is!

aka - John
2017 Springfield - grey / burgundy
Northern Beaches - Sydney
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wapo
Any news on what happens with the Perth dealership.  Picking up new scout hopefully this week, be interesting in the new dealer setup will be.
Cheers
Scout 2020 Indian Red / Ivory Cream
Stage 1 Shorty Slipon Exhaust, Performance Air Box & Stage 1 Indian Tune
IMRG # AU102593
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Nooscout
I received a very prompt reply from Indian, almost immediately. Happy that they answered my query and asked them to keep me posted as I am looking at upgrading to a new Scout. (if they ever bring one out with cruise control, otherwise I'll just stick with what I have). Email reply below;

The recent announcement of our new dealership openings was just the first stage of our network changes. There’s further plans to expand our dealership network on top of our existing dealers and recent announcements which will be announced to our customers once confirmed.

We do have an Indian Motorcycle dealership in Townsville that will be much closer to you who can assist with all servicing and sales needs - http://www.risingsuntownsville.com.au/

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JuanPoop
Nooscout wrote:
I received a very prompt reply from Indian, almost immediately. Happy that they answered my query and asked them to keep me posted as I am looking at upgrading to a new Scout. (if they ever bring one out with cruise control, otherwise I'll just stick with what I have). Email reply below;

The recent announcement of our new dealership openings was just the first stage of our network changes. There’s further plans to expand our dealership network on top of our existing dealers and recent announcements which will be announced to our customers once confirmed.

We do have an Indian Motorcycle dealership in Townsville that will be much closer to you who can assist with all servicing and sales needs - http://www.risingsuntownsville.com.au/



OK, smells a bit like a 'corporate' response, but it is a response ... and it was quick - which is good.

I guess we will have to wait and see what happens after the 'first stage of our network changes' !

aka - John
2017 Springfield - grey / burgundy
Northern Beaches - Sydney
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Outcast
kmoulds wrote:
I just reveived an email announcing that Motorcycle Holdings Limited (whoever they are) will be commencing franchise dealerships in Brisbane, Gold Coast, 2 in Sydney and 2 in Melbourne by mid 2020.


Motorcycle Holdings Limited are... actually, probably one of the largest (if not the largest) East Coast dealer franchise networks in the country.... with a considerable market share of the top selling motorcycles in the country....

https://www.mcholdings.com.au/page-1003/

48 franchises operated from 31 dealership and 8 retail accessory locations in Queensland, New South Wales, Victoria and the Australian Capital Territory.

You'll have to join Linkedin to read the rest of this... I'm no longer a member...

MotorCycle Holdings is the parent company for TeamMoto Motorcycles, Ultimate Motorbikes, Morgan & Wacker Harley-Davidson, Morgan & Wacker BMW, Gold Coast Harley-Davidson, Sunshine Coast Harley-Davidson, Sy's Harley-Davidson, Canberra Harley-Davidson, Central Coast Harley-Davidson, Motorcycle Riding School, Advanced ...

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Kat
Not sure if this is already know but I was in the Brisbane dealership briefly today and they told me they were closing in June. 
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Kat
The Brisbane dealership also said there is talk of a part dealership in Virginia but it’s only “talk” at this stage. 
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Matt01
Ive heard  there is a "Pop-Up" Indian Dealership in WA with the Technician from the original dealership working on the bikes.
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Pacman
Matt01 wrote:
Ive heard  there is a "Pop-Up" Indian Dealership in WA with the Technician from the original dealership working on the bikes.


Yep, we received an email advising us the interim dealer is in Mandurah, whilst they finalise commercial arrangements with the parties interested in taking over permanently.  Apparently they have two interested parties, but the deals will not be finalised before the Perth store closes on 31st March.

Long way to go for service, but at least it is a nice ride from the hills ðŸ˜

Indian Mandurah.png 
Cheers, Peter

Perth W.A.

2018 Roadmaster
IMRG # 101978
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JuanPoop
Does anyone have an update on the future Sydney store/dealer/service shop arrangements?
 . 
 . 
 . 

Edit:  I saw that MotorCycle Holdings dealerships are going to have outlets in the following locations:
Penrith, New South Wales
Auburn, New South Wales

Just wondering if anyone has heard any more?  

aka - John
2017 Springfield - grey / burgundy
Northern Beaches - Sydney
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Bluey2
Hi Nooscout, I purchased my Challenger at Townsville Rising Sun and also had it serviced there. I found the service dept helpful and knowledgeable. 
I found the staff and especially Trent the salesperson I dealt with tops and I wouldn't hesitate to go purchase another bike.
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