Your post raised a great concern for me. It has prompted me to write to Indian Motorcycles. I have copied the email content below with my personal details deleted.
Hello Indian Motorcycle,
I read your recent bulletin with great interest. I am a current June 2015 (first shipment) Indian Scout owner (from Brisbane Indian) and have covered 66,000km during this time.
I have recently relocated to Mission Beach Qld. Some 1600km north of Brisbane
When I considered purchasing my Scout I lived in Noosa Heads Qld. (150km from Brisbane).
I questioned where I would take my Scout for servicing. I was advised the first service would need to be done by the selling dealership, but the subsequent servicing could be carried out at any Polaris dealership as they would have the necessary equipment and diagnostic requirements.
Up until the 40000km service I chose to stay with the Brisbane Dealership for servicing.
Since that time I have been carrying out servicing myself, as I had lost confidence in the Service Dept at Brisbane. This was because they had no idea that the fuel filter in the tank was scheduled for that service.
I found out when I asked if they had one in stock before I made the booking for the service.
If the Service Dept is not familiar with the necessities of what is required to service my motorcycle I decided I would no longer use them and carry out my own servicing.
I had also approached a Polaris dealer about parts an servicing and they advised they were actually prohibited from supplying Indian parts and performing Indian servicing.
My question to you is. Where are the dealerships north of Brisbane? Where is the extensive dealership network you are perpetrating? Do I and any other Indian owner outside a Capital city area still to be left in limbo? How does this give any potential Indian owner the confidence to own an Indian if they want to travel without backup nationwide Service?